Feb 4, 2014

I am pissed, Globe! I am pissed.

To say that I am an avid subscriber of Globe is an understatement. I am so loyal to this network that even if I worked for their competitor for 3 years in my early days as an Engineer, it never occurred to me to let go of my Globe sim. Never. I even convinced my mom and other relatives to switched from Smart to Globe because I deliberately talked to them about my wonderful relationship with this network. I loved you, Globe with all my heart until yesterday. You hurt me, BIGTIME! I was disappointed, BIGTIME!

I really felt down and low when you abruptly disconnected our postpaid lines. Without any advance notice. Without unpaid bills. Oh no, you didn't just cut our lines. You totally removed our communications to the outside world. No outgoing transactions, no incoming ones, no f*cking signal!! WTF, Globe?! I was loyal to you all these years, why this?

I calmly called your customer hotline in the first few hours, after I've done more than enough of phone resetting, just to add more anxiety to my existing dilemma. I've learned that you disconnected our postpaid lines due to security reasons. Again, SECURITY REASONS. What am I now, a threat to you or to this country? Did you have any single idea what went through my mind after hearing those words from your agent? To add more inconvenience, I was told to go to your new office in BGC and look for Mr. Uychutin, which I've gathered is somewhat a big boss to your Security Department. The postpaid accounts are under my husband name. Globe, my husband and I are amongst those ordinary subscribers of yours who work hard to be able to meet their monthly dues. We are no VIP, nor security threat to you or to this country.

Still, my husband went to your office in BGC despite his work to clear the issue and hopefully restore our postpaid lines. He wasn't able to talk to Mr. Uychutin as said to be noted on our trouble ticket or whatever you may call it. Two gentlemen from Security Department was sent from their office in Pioneer to BGC instead. Actually, they were sent when my husband refused to go to their Pioneer office since that's where the Security Department is. Ang hassle naman kasi, di ba? In the first place, why would you ask us to go to BGC and look for Mr. Uychutin when you knew that he is not there? My husband asked these people if this case is normal or if they have encountered the same issue before, the answer was NO. They didn't even know why the postpaid lines were disengaged. Even the Business Center people were confused why this has happened. Kung kayo na-confuse, paano pa kaya kami?

My good husband waited for a few hours and decided to pay our bills (due date is still on the 3rd week of the month) as advised by the two gentlemen. They told my husband that they will reconnect our lines as soon as they receive the clearance or some sort from the Security Office (which the two gentlemen promised to issue since they found no problem with our accounts). Then that was it. No exact date as to when we will get back our goddamn signal.

The waiting game isn't over as I type this rant. But more than this predicament at hand, I was just wondering what would be the case if this happened to someone, let's say in Visayas or Mindanao area? Isn't it such an inconvenience to say the least? Come on, Globe! You have a lot of issues waiting to be resolved. Do something naman.

10 comments:

  1. I hear you on this. I was once a loyal globe subscriber for 8 long years. I had a postpaid subscription also even before unli services were born. But still, they have gone worse over time. Let's name it, poor service and poor customer service. To cut the chase, we had our postpaid lines disconnected but we will have to question why our 13k postpaid bill became 20k bill in two months. Alongside with our globe postpaid we are also globe broadband subscriber. As of typing, we had it terminated as well. Imagine the headache they gave me and the broken promises of sending me technicians for a week but none ever arrived to our doorstep.

    We are now happy with sun postpaid and smartbro internet. No more headaches.

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    1. Glad to hear that you're now free of headaches, mine just started. :( But the 7k interest on your bill is just too much. Did you get a response na ba from them why your bill shoot that high? I'm still willing to give them a chance. One last chance though.

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    2. Unfortunately not yet. For one, I don't like to call their customer service anymore as they only give me false infos everytime. Our postpaid plan was a group plan and named after my brother so it would be very hard for me and my husband to follow up and ask for queries because they had to ask for authorization everytime (which I already had) and when I talk to them we will passed from one department to the other. The ebill as well goes to my brother's email and upon checking they don't deliver bills efficiently every month. Worse we had is from our broadband which has an automated LATE FEE every month to think they don't send ebills right away. They have months when I don't receive ebills as well. Globe was a bigtime headache to us.

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    3. They are really inefficient with delivering the statement of account. Anyway, let's hope that they will be able to resolve all their issues. Para hindi na rin mabawasan mga subscribers nila.

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  2. I have been with Globe for almost nine years na. Even my broadband was with them. So disappointed with them. I would have wanted to join their wonderful world campaign, but I am annoyed that they have an add-on 22 pesos for paper bills (for the broadband). That is supposed to be part of their service

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    1. Really? Ngek, that was supposed to be part of their service. Ano ba yan, Globe?!

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  3. You could post a link to this to both their Twitter & FB accounts, cover all bases while you're at it.

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    1. Thanks, Nathalie! I might actually do that. :)

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  4. Hayy! I had a bad experience with them too before. I have been calling their customer service for several times tapos nadidisconnect lang kapag kausap ko na mga agents nila. Once I was promised na ike credit na lang daw yung nabawas na 50 load lang naman (prepaid lang kasi) from whatever reason na wala naman akong subscription on something. Tapos after the agent promised, nadisconnect. When I called back eh sabi it can't be done daw. Ayun kinulit ko talaga sila ng bongga as in mga 10 times ako nakipagusap sa customer service nila. Sabi ko kakausapin ko na supervisor, they were trying to de escalate yung issue. Eh di ko talaga sila tinantanan para sa 50 pesos lang. Haha! Nag give in naman sila. Warlahin mo lang. Pag patient ka kasi, minsan hindi ka nila aasikasuhin lalo. I know it, call center ako eh. :) Goodluck sa issue na yan! Hope ma resolve soon :)

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  5. Ive been a globe postpaid subscriber for almost 7 yrs pero i decided na itigil na ang kabaliwang yun since september of last year. Ang daming hidden charges, poor signal sa area namen and broken promises from their customer service. Kaya last yr i decided na idiscontinue na ang subscription ko sa kanila as soon as nag end of contract na ko. I switched to smart and wala akong ma reklamo. Ang sarap ng feeling na maka alis ka sa isang company na mabilis lang maningil ng bayad pero pag kaw naman ang humihingi ng good service mabagal pa sila sa pagong. Kaya good riddance globe!

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